Política de envío

ALX Home Design shipping and freight policy

We serve delivery addresses in the contiguous United States (the 48 adjoining states and Washington, DC). Availability and the final freight quote depend on the destination ZIP code, cabinet quantities, packaging, and the carrier's access to the address. We will confirm service before dispatch. We do not currently offer online delivery to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Cabinet freight is not included in product prices or in a $0 shipping line shown during online checkout. After you place an order, ALX will obtain and communicate a separate freight quote for your address and order. The freight amount is billed separately before dispatch; a checkout label of “FREE” or $0 does not mean freight is free. Please review and accept the quote with ALX before the order ships. Contact us promptly if the quote does not work for you so we can review the order stage and cancellation options. Do not rely on an estimated freight amount until ALX confirms it in writing.

Most cabinet orders travel on pallets by less-than-truckload freight. Small items may ship by parcel carrier. Freight delivery is generally curbside or to a loading dock, not inside the home. A liftgate, residential delivery, a limited-access destination, or an appointment may add charges. The delivery location must be accessible to a freight truck; re-delivery or a failed delivery caused by customer circumstances can result in additional charges. ALX will identify applicable services and fees in the quote. Large orders may require a separate full-truckload quote.

Carrier transit is generally estimated at 2–5 business days after the order ships, with additional time possible for residential delivery and appointments. Processing, assembly, stock availability, and transit are separate stages; an estimated transit time is not a guaranteed delivery date. We will send tracking information when available. A responsible adult must be present to receive, inspect, and sign for a freight delivery. Record visible damage, compromised packaging, or shortages on the delivery receipt before signing, take photos, and contact ALX immediately. See our return and refund policy for damage reporting steps.

ALX support: a2zunltd@gmail.com, Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.